TeleWorld Solutions, a Samsung company, is a leading provider of wireless and network engineering services supporting some of the world’s most innovative technology providers. As part of our ongoing partnership with Comcast’s Machine Q strategic development team, we are seeking a Technical Project Coordinator IV to join a cutting-edge, high-impact team driving the Internet of Things (IoT) strategy for enterprise-scale B2B clients.

About the Machine Q Team:

Machine Q functions as a startup within Comcast, focusing on IoT innovation through strategic investments, new company creation, acquisitions, and licensing emerging technologies. The team has spent the last 5+ years shaping IoT strategies across verticals, with an emphasis on digital food safety solutions for Fortune 500 enterprises.

Position Summary:

We are looking for a Technical Project Coordinator IV to support Machine Q’s field services and support operations, with a focus on a key enterprise customer: Starbucks. This role involves managing the ticketing and resolution workflow for thousands of deployed IoT sensors and devices across retail locations. You'll coordinate issue resolution, ticket routing, field service deployment, and reporting for high-volume device environments (1,000+ monthly truck rolls).

TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies’ turnkey design, optimization, network dimensioning and deployment services. 

With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.

TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.

Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".

• Coordinate and track all IT and field service projects to ensure efficient use of resources
• Respond to and manage high-volume inbound support tickets related to IoT sensor systems (e.g., digital temperature monitoring, IoT gateways)
• Troubleshoot customer issues and escalate tickets to field techs when dispatch is required
• Compile project status reports and manage ongoing project documentation
• Coordinate schedules, host meetings, and monitor timelines for issue resolution
• Analyze system requirements and define project scope and deliverables
• Collaborate with cross-functional Agile teams including engineering, field services, and operations
• Maintain and manage large sets of project data with a high level of accuracy and detail
• Interface with Salesforce or ServiceNow (or similar ticketing platforms)
• Communicate professionally with enterprise customers and internal stakeholders

• Bachelor’s degree required
• 8+ years of project coordination or technical support experience, preferably in a telecom, IoT, or IT environment
• Experience working in or with high-volume ticketing platforms (e.g., Salesforce, ServiceNow)
• Familiarity with field service dispatch operations is strongly preferred
• Strong attention to detail is critical – must be comfortable managing repetitive workflows with precision
• Excellent organizational, communication, and documentation skills
• Demonstrated ability to handle large datasets and operate in a fast-paced, Agile team structure
• Self-starter mindset; proactive, resourceful, and able to work independently

Preferred Experience:

• Experience supporting IoT products or digital food safety systems
• Exposure to enterprise customer environments like Starbucks, QSRs, or retail operations
• Background in data analysis, technical troubleshooting, or project reporting

Why Join Us?

• Be part of a team that’s transforming IoT at scale
• Work in an innovative, startup-like environment backed by Comcast’s enterprise infrastructure
• Engage with national enterprise clients and cutting-edge technologies
• Opportunity for growth within a collaborative, fast-moving ecosystem

Join Our Veteran-Friendly Team:

Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.

TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.